Server Downtime Notice - VeecoTech Solutions
Server Downtime Notice2024-09-23T08:36:40+08:00

Server Downtime Notice

Server Downtime Notice

Dear valued clients, 

We regret to inform you that our email server is currently experiencing technical difficulties. We understand how disruptive this may be to your operations, and we are working diligently with our server team to resolve the issue as quickly as possible.

We have created this page to keep you informed with real-time updates on the situation. Please refer to the updates below for the latest information on our progress in restoring full functionality.

We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding during this time.

Date & Time Update
12/09/2024
10:00 AM
VeecoTech Support sent out email notifications on scheduled downtime for server upgrade to specific clients.
Server Upgrade duration: 13 Sep 2024, 10 PM – 14 Sep 2024, 6 AM

The purpose of patching the server system is to extend its support beyond its end-of-life date and to significantly reduce vulnerabilities, preventing email brute force attacks and enabling two-factor authentication (2FA) for webmail accounts to enhance security.

14/09/2024
6:00 AM
The server upgrade was completed successfully
18/9/2024
5:00 PM
OS update for a security patch was initiated at 5PM
19/9/2024
8:00 AM
The server was unstable and the server team started troubleshooting the issue and restoring the mail function.
Restore attempt was initiated by server team  twice but failed.
20/9/24
11.00 AM
The server is failing to boot due to unexpected errors after multiple BMR attempts. The data engineers are actively troubleshooting.
We are actively exploring alternative solutions to restore services as quickly as possible.

*BMR stands for Bare metal backup: Backs up operating system files and all data except user data on critical volumes. By definition, a BMR backup includes a system state backup. It provides protection when a machine won’t start and you have to recover everything.

20/9/24
5.00 PM
The server team have begun building the new server with the latest operating system. The server is currently in the provisioning process.
20/9/24
9.00 PM
The new server setup has been successfully completed. At this stage, server team are proceeding with a partial restoration. This approach is necessary because the previous attempt at a full restoration did not succeed in bringing the server online.

By conducting a partial restoration first, we can ensure that the server becomes operational. Once the server is confirmed to be online, the server team will begin restoring the domain data to its original locations, as it was on the previous server.

We will keep you updated as the process progresses.

21/9/24
10.00 AM
Update on the data restoration process: Server team are currently restoring the main partition from the Acronis backup to the new server.

At the same time, they are also working on another option by manually extracting data from the old server. This would involve recreating all cPanel accounts on the new server and restoring their data manually. While it requires more steps, it could be faster in the long run.

21/9/24
10.00 PM
The server team performing manual restoration which is now in progress at 30% on new server.

*Do note that previous emails are currently not visible yet since server team is restoring email so that the mail function works fine for now. Once the old server which needs to upgrade OS is working. Server team will perform another round of migration to syncs all emails back to normal.

22/9/24
10.00 AM
Manual restoration in progress at 50% on new server.
22/9/24
10.00 PM
Manual Restoration completed and email server is ready to use by clients

For those affected and require further assistance please don’t hesitate to reach out to us via
Support Platform: https://veecotech.freshdesk.com/
Whatsapp: +60 12-900 6659

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