1. Introduction
VeecoTech Solutions (“we,” “us,” or “our”) is committed to safeguarding the privacy of our customers, clients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the Personal Data Protection Act 2010 (PDPA), as amended by the Personal Data Protection (Amendment) Act 2024, and other relevant regulations enforced by the Malaysian Communications and Multimedia Commission (MCMC).
2. What Personal Data We Collect
We may collect personal data when you:
- Visit our website or use our services.
- Contact us through customer service or sales inquiries.
- Engage with our products, subscriptions, or payment gateways.
Types of Data Collected:
- Personal Identifiable Information (PII): Name, email, phone number, billing address.
- Payment Information: Payment details are required for transaction processing (handled securely by payment gateway partners).
- Technical Data: IP address, browser type, cookies, and device information.
- Business Information: Company name, registration number (if applicable).
- Sensitive Personal Data: Where applicable, data related to health, political opinions, or religious beliefs, processed only with explicit consent or as permitted by law.
Why We Collect This Data:
- To provide services, process payments, and enhance customer experience.
- To comply with legal obligations under the PDPA and MCMC guidelines.
- To facilitate data portability requests and ensure secure cross-border data transfers, as required by the amended PDPA.
3. How We Use Your Information
We use your personal data for the following purposes:
- Service Delivery: To fulfill service contracts, deliver products, and respond to inquiries.
- Payment Processing: To securely process transactions through authorized payment gateways, adhering to Bank Negara Malaysia’s guidelines.
- Marketing & Communication: With your explicit consent, we send newsletters, promotions, and service updates. You may withdraw consent at any time.
- Compliance & Legal Obligations: To meet legal and regulatory requirements under the PDPA, including data breach notifications and DPO responsibilities, as enforced by the MCMC.
- Data Portability: To enable data subjects to request the transfer of their personal data to another data controller, subject to technical feasibility, effective June 1, 2025.
4. Sharing & Disclosure of Information
We respect your privacy and will not sell or rent your personal data. We may disclose your data in the following circumstances:
- Data Processors & Service Providers: To process payments and provide requested services, with data processors now directly subject to PDPA obligations effective April 1, 2025.
- Legal Requirements: If required by law or regulatory authorities (e.g., MCMC, legal proceedings). You acknowledge that our management shall not be held responsible for sharing sensitive personal data with authorized cyber investigation agencies of appropriate government authorities, as mandated.
- Data Processors & Service Providers: To process payments and provide requested services, with data processors now directly subject to PDPA obligations effective April 1, 2025.
- Business Transfers: In the event of mergers, acquisitions, or company restructuring.
- Cross-Border Data Transfers: Personal data may be transferred outside Malaysia to jurisdictions with laws substantially similar to the PDPA or that ensure an adequate level of protection, as per the amended PDPA effective April 1, 2025.
5. Data Storage & Security Measures
We implement industry-standard security measures, including SSL encryption, firewalls, and secure data centers, to protect your personal data.
- Data Retention: Personal data is retained only as long as necessary for service delivery or to meet legal obligations under the PDPA.
- Data Location: Data is stored on secure servers within Malaysia or in jurisdictions with adequate data protection standards, as permitted by the amended PDPA.
- Data Breach Notification: Effective June 1, 2025, in the event of a personal data breach causing or likely to cause significant harm, we will notify the Personal Data Protection Commissioner and affected data subjects without delay, as required by the PDPA.
6. Your Data Protection Rights
Under the PDPA 2010, as amended in 2024, you have the following rights:
- Access Your Data: Request a copy of the personal data we hold about you within 21 days.
- Correct Data: Update or correct inaccurate or incomplete personal details.
- Withdraw Consent: Revoke consent for data processing at any time.
- Data Deletion: Request deletion of your personal data where legally permissible.
- Data Portability: Effective June 1, 2025, request the transfer of your personal data to another data controller in a structured, commonly used, and machine-readable format, subject to technical feasibility.
- Object to Automated Decision-Making: Effective June 1, 2025, object to decisions based solely on automated processing, including profiling, that produce significant legal effects, as per forthcoming MCMC guidelines.
Contact Information: If you wish to exercise your rights, contact us at:
- Email: hr@veecotech.com
- Phone: 011 5500 9653
- Mailing Address: VeecoTech Solutions Sdn. Bhd.,11A, Persiaran Pantai Jerjak 6, 11900 Bayan Lepas, Pulau Pinang
7. Cookies & Tracking Technologies
We use cookies to enhance user experience and distinguish you from other users of our website. Cookies are small text files stored on your device to collect information such as device model, manufacturer, screen resolution, device capabilities, service provider, country, and city location data.
Types of Cookie:
- Strictly Necessary: Essential for the website to function and deliver requested services.
- Performance & Functionality: Enhance website performance and remember user preferences (non-essential, but disabling may limit functionality).
- Strictly Necessary: Essential for the website to function and deliver requested services.
- Analytical: Collect aggregated data to improve website usability, including Google Analytics cookies. For Google’s privacy policy, visit http://www.google.com/intl/en/policies/. Opt out of Google Analytics at http://tools.google.com/dlpage/gaoptout.
You may adjust cookie preferences through your browser settings. By using our website, you consent to the use of cookies in accordance with this Privacy Policy.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, such as the PDPA amendments, or to improve our services. Updates will be posted with a new “Effective Date” and, where required, notified to you in accordance with PDPA guidelines.
10. Governing Law
This Privacy Policy is governed by Malaysian law, specifically the Personal Data Protection Act 2010, as amended by the Personal Data Protection (Amendment) Act 2024, and relevant MCMC guidelines on data privacy.
