Introduction
uLesen, developed by VeecoTech for the Majlis Bandaraya Pulau Pinang (MBPP), is a cutting-edge online platform that streamlines the license and permits application process. With its user-friendly interface and innovative features, uLesen revolutionises the way licenses and permits are obtained, offering a seamless and convenient experience for users.
The main objective behind the development of uLesen was to provide an online platform that allows individuals and companies to easily and securely apply for licenses and permits from MBPP.
Challenges
MBPP faced various challenges in the license application process, which have now been effectively addressed through the implementation of the uLesen system. The key challenges that can be highlighted are:
Complex and Time-Consuming Process
Limited Accessibility
Inefficient Communication
The communication between applicants and MBPP staff was limited and hindered by factors such as inconsistent information sharing and limited channels of communication (only via physical appointments and SMS ePublic), resulting in significant delays and frequent misunderstandings leading to public complaints. Additionally, the lack of clear and concise instructions, as well as ambiguous requirements, further exacerbated the challenges faced by the applicants.
Solutions We Offered
Streamlined Application Process
Reduced KPI License Issuance & Waiting Time
uLesen eliminates the need for extensive paperwork and reduces the number of steps involved, saving time for both applicants and MBPP staff.
(from 25 days to 7 days or earlier)
Ubiquitous Accessibility
Enhanced Communication Channels
Technology Stack
Laravel PHP Framework
JavaScript
Jquery JavaScript Library
Bootstrap UI Framework
Web Infrastructure
Inbox module
The Inbox Module is crucial for improving communication and collaboration within the system. It allows for efficient management of license applications across departments by sending alerts to department heads through their inbox. The module ensures a step-by-step process flow, requiring department review and approval before progressing to the next stage. This systematic approach streamlines the application process, reducing delays and enhancing efficiency.
"eBayar" Payment Portal
The integration of the “eBayar” Payment Portal enhances the system by offering a secure and convenient payment processing solution. As the official Penang state government payment gateway, “eBayar” ensures a reliable and trusted environment for license payments. This integration aligns with the system’s objective of a seamless and user-friendly interface. Users can confidently make payments through the portal, knowing their information is protected. With multiple payment options available, such as credit card and online banking, the system provides flexibility to users.
User Profile Dashboard
Benefits of The System
Mobile Responsive
Integrated With Internal & External System
Zero Face-To-Face Communication
Enable Various Secure Payments
Geo-Coded Features
Dual Language Support
Online Dashboard For KPI Monitoring
BNM Endorsed Security Guidelines
Ensure Regulatory Compliances
Digital Certificates Issuances
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uLesen’s Lauch Video
Animated by VeecoTech Solutions
Recognition & Awards
Penang Chief Minister Innovation Award
secured the grand prize and a reward of RM 10,000
Penang State Government Innovation Award
earned a reward of RM 5,000
Conclusion
uLesen, represents a significant advancement in license and permit application processes. With its user-friendly interface, ubiquitous accessibility, and time-saving features, uLesen simplifies the journey for individuals and businesses seeking licenses and permits.
uLesen’s impact is evident in the improved applicant experience and increased productivity for MBPP, ultimately benefiting both the Penang council and the local community.
